Shipping

For a limited time, we are offering free delivery for purchase above RM100 (West Malaysia)/RM150 (East Malaysia) in every single order within Malaysia. (T&C applies)

Shipping

The shipping and delivery charges will be displayed in your final order summary, just before you click to authorize the payment of your order.

You can also pick up your purchase at our Johor Bahru Store which located in:

8, Jalan Satria 15,
JB Perdana Ind. Park,
81300 Skudai, Johor, Malaysia.

Delivery

After you have successfully placed your order, 123buy.my Customer Service team will update you the verification process as soon as possible by email and SMS. After successful verification, most products can be delivered in 1 to 6 business days to major cities in Malaysia, while delivery to areas outside large city centres and delivery to East Malaysia can take 3 to 10 business days. However, we are unable to guarantee that all orders will delivered within the stipulated time frame.

You will received a Tracking ID provided by our customer service team once your order are successfully delivered, you can track your order by using the tracking ID. In the rare situation that if your item is defected or is missing from your order please contact our customer service at support@123buy.my.

Return

For any reason that you are completely not satisfied with your purchase (damage, wrong item/type/shade/etc), you can send it back in 7 calendar days. Before an item is returned, we advise you to always first contact Customer Service.

Return items must be return together with original box (including manuals, warranty cards, certificate of authenticity) and receipt. The item must not have been used or installed in any manner. All securely sealed items must not be opened, especially electronic items.

Once we have received the returned item, we will review the item and the case accordingly. This verification and approval process includes inspection, testing and fraud screening, and we may review the case with the merchant and third party delivery partners.

You are responsible for all goods sent until they arrive at our warehouse, and agree to assume the costs associated with returning your purchased items to us, please ensure to package the goods well to prevent damage.

If you have any further enquiries, please feel free to contact our Customer Service Team at suppport@123buy.my.